Return & Refund Policy – Sahara Nest

At Sahara Nest, we strive to provide high-quality products and excellent customer service. However, if you receive a damaged or incorrect item, we are here to help!

Return & Refund Process

Video Proof Required
- Before opening your parcel, you must record a video while unboxing it.
- The video should clearly show the package before opening, the unboxing process, and the item received.
How to Request a Return or Refund
- If the item is damaged, defective, or incorrect, send the unboxing video to our WhatsApp number: 0370 1725711.
- Clearly mention your order number and the issue with the product.
Approval & Processing
- Once we review the video and confirm the issue, we will arrange a return or refund based on the situation.
- Refunds will be processed within 5-7 working days via the original payment method.
- If a return is required, we will provide instructions for sending the item back.

Important Notes

No refund or return will be accepted without an unboxing video.
Items must be in unused condition with original packaging.
Change of mind or wrong selection by the customer is not eligible for a return or refund.
Sahara Nest reserves the right to reject refund or return requests if the provided video does not clearly show the issue.

For any queries, feel free to contact us on WhatsApp: 0370 1725711.

Thank you for shopping with Sahara Nest!

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